Refund & Cancellation Policy
Effective Date: October 12, 2026 • Shata Events Private Limited
1. Purpose & Fair Cancellation Principles
Event planning requires upfront commitment of dates, equipment, and personnel. Our Refund & Cancellation Policy balances flexibility for customers with fair compensation for verified professionals who reserve their calendar and procure supplies for your event.
2. Customer Cancellation Timeline & Refund Matrix
If you need to cancel a confirmed booking, refunds are calculated based on how far in advance notice is provided:
| Notice Before Event Date | Refund Amount of Advance Paid | Deduction Details |
|---|---|---|
| 30 or more days | 90% Refund | 10% retained for administrative & payment gateway processing |
| 15 to 29 days | 75% Refund | 25% retained for calendar hold & planning overhead |
| 7 to 14 days | 50% Refund | 50% retained as partner has committed date & materials |
| Less than 7 days | Non-refundable deposit | Free date rescheduling offered subject to partner availability |
3. Partner Default Safeguard (Customer Protection Policy)
- Option A: Shata will immediately assign an equal or superior-tier verified partner at ZERO additional cost to the customer; OR
- Option B: Issue an immediate full refund of all monies paid, at the customer’s election.
4. Force Majeure & Emergency Postponements
If an event cannot proceed due to government lockdowns, natural calamities, or severe weather conditions, customers may reschedule to any mutually agreed date within 12 months at no penalty. If rescheduling is impossible, a refund is issued minus verifiable, unrecoverable material costs incurred by partners.
5. Refund Processing Timelines & Banking Channels
Approved refunds are initiated within 48 hours of verification. Funds are credited directly back to the original source payment method (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business banking days, in compliance with RBI guidelines.
6. How to Request a Cancellation or Dispute
You may request a cancellation directly through the Shata mobile app or by writing to refunds@shata.in with your Booking Reference ID and registered phone number. A resolution manager will be assigned within 24 hours.